At XP Organic, we strive to provide high-quality LED lighting products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy for eligible items. Please review the guidelines below.
Eligibility for Return or Exchange
✔ Timeframe: Returns or exchanges must be requested within 7 days of receiving your order.
✔ Condition of Items: Items must be unused, unopened, and in their original packaging with all tags, labels, and accessories intact.
✔ Non-Returnable Items: Certain items, such as customized products or damaged items due to misuse, may not be eligible for return or exchange. Please check the product description for any exclusions.
How to Initiate a Return or Exchange
- Contact Us: Email our customer support team at [Insert Email] within 7 days of receiving your order.
- Provide Order Details: Share your order number, item(s) you wish to return or exchange, and the reason for the return. Our team will guide you through the process.
Refunds
✔ Once we receive and inspect the returned item, we will notify you of approval or rejection.
✔ If approved, your refund will be processed within 7 business days to your original payment method.
✔ Refunds are applicable only for eligible items and do not include shipping charges (if any).
Exchanges
✔ If you wish to exchange an item, we will process the request based on product availability.
✔ If the desired item is out of stock, we will notify you of alternative options or issue a refund.
Damaged or Defective Items
✔ If your item arrives damaged or defective, please contact us immediately (within 7 days) with a description and photos of the issue.
✔ We will arrange for a replacement or refund, depending on your preference.
Contact Us
For any return or exchange inquiries, feel free to reach out to us:
Address: 101, Uma Palace, Station Road, Dhoraji, 360410, Gujarat, India
Mobile: +91- +91 9328159520
Email: Support@xporganic.com
Business Hours: Monday through Saturday, 10:00 AM to 6:00 PM
Order Cut-off Time: 1 PM